Shipping Policy

At SHOP GEM Limited, we offer free shipping on all orders within the UK. We are committed to delivering your products swiftly and efficiently, ensuring that you receive them in excellent condition and without any hassle.

Free Shipping Details:

  • Coverage: Our free shipping service is available nationwide, delivering to all cities and regions across the UK.
  • Delivery Time: We strive to process and dispatch orders promptly. You can expect to receive your products within [insert estimated delivery time].
  • Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package.
  • Order Value: There is no minimum order value required to qualify for free shipping. Whether you’re purchasing a single item or multiple products, shipping is on us!

Refund Policy

We understand that sometimes a product may not meet your expectations or requirements. That’s why we offer a hassle-free refund policy to ensure your complete satisfaction with every purchase.

Refund Guidelines:

  • Unused Items: We accept returns on unused items within 15 days of delivery.
  • Refund Process: To initiate a refund, please get in touch with our customer support team with your order details. Once your return is approved, we will process your refund through the original payment method.
  • Return Shipping: If you’re returning an item due to a defect or error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or non-defective reasons, the customer is responsible for return shipping expenses.
  • Refund Timeframe: Refunds are typically processed within [insert timeframe], depending on your payment method and financial institution.

Contact Us

If you have any questions or concerns regarding our shipping or refund policies, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience at SHOP GEM Limited is nothing short of exceptional.

Thank you for choosing SHOP GEM Limited for all your shopping needs. We appreciate your trust and look forward to serving you!